Cintrifuse Overview
Cintrifuse’s mission is to make the Cincinnati region the best place in the Midwest to launch a high-growth startup. We’re here to connect and catalyze tech startups with our extensive network. We inspire ideas, empower founders, lure talent, and attract investors in ways that make our region a magnet for entrepreneurs and innovators worldwide. We enable the activation, development, and growth of startups by strategically leveraging and connecting a network of partners, all committed to expanding innovation and entrepreneurship across the region. To better understand the Cintrifuse model, review our 2022-2023 Impact Report.
About the Role
The Community Operations & Experience Manager is responsible for establishing Union Hall as a world-class coworking, office, and event space. Their mission is to deliver operational efficiency and a high-functioning environment for innovators that will support the Cintrifuse team in achieving targets aligned with our 4 main goals.
This role ensures a flawless and positive member, guest, and tenant experience by keeping the building stocked, maintained, and fully-functioning. They will work closely with our facilities vendors to support smooth operations, and implement researched and high-value improvements in the areas of technology, security, environment, and others.
As leader of the Community Team, the Community Operations & Experience Manager will consistently review current processes, collecting and analyzing feedback, and make changes that will positively impact the business. They will regularly share metrics, using data to report trends and update strategy based on key insights. They will also manage the broad Community Team – hiring, training and leveraging interns and part-time team members to achieve operational efficiency, organizational targets, and ultimately an amazing guest and member experience.
Additionally, as a part of the larger Engagement & Experience Team, they will work with the Events & Experience Lead and the Startup Engagement Manager, collaborating on needs of the building and guests and delivering feedback, coaching, and support as needed.
Job Duties
Day-to-Day responsibilities:
- Union Hall Experience: Ensuring guest-facing amenities are functional – including kitchens, bathrooms, mail, lockers, printers, Wifi, office supply, and more. Collaborating with the Sales and Events Manager to ensure an overall positive impression of the building in terms of tidiness, cleanliness, stocking, and functionality for members, guests, and tenants. Addressing and resolving any issues as needed.
- Facilities: Managing projects and repairs for HVAC, plumbing, janitorial services, building infrastructure, facade, furniture assets, and others in coordination with Facilities Rep and vendor network.
- General Operations: Creating standards of procedure and optimizing workflow for daily and long-term operational efficiency and excellence. Managing a team of interns and part-time employees against this mission. Regularly reporting key performance metrics to manager and team.
- Technology: Collaborating with the Technology team member and vendors to ensure IT services are up-to-date – including Wifi networks, firewall switches and monitoring, and help desk functions. Additionally managing event space, conference room, and other building technology. Researching and proposing new solutions as needed.
- Security: Working with vendors to ensure security products are high-functioning and state of the art, including cameras, door access, fire safety, on-premise monitoring, key management, and others. Addressing security threats as they arise.
- Tenant Relations: Ensuring strong tenant relationships with Dedicated Desk and Private Office Members. Working closely with the Events Lead to ensure all maintenance requests and transitional needs are met. Managing commercial tenant relations.
Qualifications
Required:
- Minimum 3-5 years Facilities and/or Operations experience
- Minimum 1-2 years Leadership experience
- Proactive problem solver with a “CAN do” attitude
- Skilled and independent troubleshooter
- Comfortable delivering feedback and managing a team
- Experience with Microsoft Office, Google Drive and ability to adopt other technologies
- Organized, detail oriented and able to self-manage multiple timelines
- Professional verbal and written communication with team, members, and vendors
- Ability to be a team player and operate in an all-hands team environment
Working Conditions
Some nights and weekends required based on business needs. Requires physical activity throughout the day including ability to lift at least 30 lbs, regularly moving around the building including stairs and standing for prolonged periods of time.
To apply, please send your resume and cover letter to the Director of Engagement & Experience, Abby Grimm at abby@cintrifuse.com.
Cintrifuse is committed to diversity, equity, and inclusion and is proud to be an equal-opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applicants from all genders, races, religions, ages and sexual orientations, as well as veterans, people living with disabilities, and any other groups who could bring diverse perspectives to our mission.
